Item added to your basket.
We take pride in our packaging, and have 20 years of experience shipping records worldwide.
Wherever possible we use recycled materials.
To make sure your order gets to you safely we wrap each product with eco-friendly paper, Geami padding, Bleep paper gum tape, and use bespoke cardboard LP and CD mailers.
We pay great attention to the way that orders are packed, and we try our best to get your orders to you in mint condition.
We offer free postage on orders over £50 to the UK sent via Royal Mail, excluding downloads, gift vouchers, postage prices and pre-orders.
All items must be sent as one package. Therefore, all items must be in stock or you need to pick the option to wait until all items become available to ship together.
We try to price our postage as cheap as we can and are always looking to find new ways to make it cheaper.
You can choose to ship items in your order as soon as they are available, or ship all items together to save money. You can select these options on check out. When grouping shipping items together, everything will ship once the last item becomes available.
You will find a variety of tracked and non tracked services, depending on your location and the goods you are purchasing. Add an item to your cart to get a postage estimate. Once you have selected a full shipping address you can select from multiple shipping options. You postage will be calculated based upon the region you are in and the weight of the goods.
Shipping from the UK:
Royal Mail
UK Royal Mail 48 - Wednesday 18th
UK Royal Mail 24 - Friday 20th
International Standard:
Monday 9th - Africa, Middle East, Caribbean, Far East, Asia, Central and South America
Tuesday 10th - Cyprus and Malta
Wednesday 11th - Eastern Europe (except Poland, Czech Republic and Slovakia)
Thursday 12th - Greece, Turkey, Australia, and New Zealand Saturday 14th - Canada, Czech Republic, Finland, Sweden, Italy, Poland and USA
Monday 16th - Austria, Denmark, Germany, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain, and Switzerland
Wednesday 18th - Belgium, France, Ireland, and Luxembourg
DPD UK
Friday 20th
DPD International:
DPD Classic EU East Friday 13th DPD Classic EU West Thursday 19th DPD Air ROW standard territories- Monday 16th DPD Air ROW extraordinary territories - Thursday 12th
Fedex
ROW - Monday 16th
Shipping from the US domestically: USPS Retail Ground - 14th December USPS Priority Mail - 21st December Media Mail - 14th December (not guaranteed) Fedex Ground - 16th December
We have various courier options that can be used for you order, these can be chosen in the check-out process.
For UK orders the 'Tracked Couriered' service is DPD Next Day. Tracking information will be sent via email and text. Please ensure you add a correct mobile telephone number so you can be contacted about your shipment.
For packages leaving the UK we offer the option of having your package shipped via Fedex and other couriered services. This has the advantage of speedier shipping times and a tracked service.
When selecting shipping options we offer you the choice of services for each package we expect to send out. As pre-orders are shipped separately you must select a shipping option per pre-order. You can select a different service for each pre-order.
Europe: 1-3 Days
USA: 2-3 Days
Rest of World: 2-3 Days
In some cases we may choose to use a different shipping partner for your package. If we do this it will be an equivalent tracked service.
All orders are shipped from the UK unless otherwise stated. Mail-order items are generally dispatched the next working day or the Wednesday / Thursday before release date if a pre-order. We do not ship on UK public holidays, orders made on a public holiday will be dispatched the next working day.
Royal Mail 24 (Standard) 1-2 days
Royal Mail 48 (Economy) 2-3 days
Or appropriate courier company for large / heavier items. Expected delivery time 2–7 days.
International Air Mail or appropriate courier company for large / heavier items. Expected delivery time 7–28 days.
International Air Mail or appropriate courier company for large / heavier items. Expected delivery time 7–28 days.
International Air Mail or appropriate courier company for large / heavier items. Expected delivery time 7 days–6 weeks. Heavier packages will be sent using a ParcelForce or DHL service, these usually arrive within 48 hours of dispatch, anywhere in the world.
As soon as we get information about forthcoming releases we make them available to pre-order. We ship preorders as soon as we are able. This is generally the Wednesday / Thursday before release date, but for accurate information check specific release pages.
Pre-orders are held until the items are made available. We provide estimates of shipping dates on the product pages and in the checkout.
You can choose to ship items in your order as soon as they are available, or ship all items together to save money.
Release dates sometimes change, often due to issues with manufacturing or distribution. If we receive notification from distributors or labels that this has happened, we will keep you updated.
Payment is taken for pre-orders immediately, but you are welcome to cancel your pre-order at any time before it ships. Contact [email protected] to arrange this.
We offer a returns policy on all physical items returned in re-saleable condition within 14 days. Contact us through our support system or email [email protected].
There is a returns form attached to the packing slip within the mailer. Please do not return items to us without contacting first, or we will not be able to trace where it has come from on arrival to us.
Please note we cannot accept returns of download products.
If your order arrives in an unsatisfactory condition, please get straight in touch. Contact [email protected]
We will do our best to replace any faulty item free of charge. Get in contact explaining what the problem is and we will promptly get back to you. We may require you to return the faulty item(s) or send us other evidence of the issue. You will be reimbursed for any return postage. Please do not return faulty items to us without contacting us first.
Unfortunately, there can be delays in the post that are beyond our control, particularly when shipping outside the UK. We apologise sincerely for any inconvenience this may cause.
We ask that you allow up to 14 days for UK customers and 28 days for outside of the UK, from the date of dispatch, before we assume an item has been lost in the post. If your order has not arrived by then please do let us know, Contact [email protected] We will also be sure to notify you if your order is returned to us for any reason.
If you require further information or assistance then please contact [email protected]
