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To apply for jobs at Bleep send a CV and covering letter to jobs@bleep.com.

To work for Bleep you have to be passionate about everything you do and share our love for things musical, technological, artistic and cultural.

All jobs are based in London, UK.

Customer Support Administrator

Working within our operations team the Customer Support Administrator is responsible for handling inbound queries and issues reported by our customers. This role works across Bleep.com and other artist and label online stores that we operate. Being in direct contact with customers, the Customer Support team is an essential part of our organisation.

The Customer Support Assistant’s role is not just to solve an individual customer problem, but to find the root of the issue and help us to solve that. As well as working collaboratively with other members of the operations team, you will liaise with other areas of the business to find solutions to customers’ problems and report issues.

Candidates should be able to demonstrate:

  • High level of literacy and numeracy
  • Exceptional attention to detail
  • Excellent IT skills
  • An understanding of the customer experience using our services and the products on sale.
  • The ability to organise their work, prioritise tasks and communicate that prioritisation to the wider team

Ideal candidates would also have:

  • Prior experience in a customer support role
  • Experience working within e-commerce or retail
  • Experience working to KPIs and creating and monitoring metrics to continuously improve our customer service.

About Bleep

Bleep is an award winning digital music platform and mail-order e-commerce store specialising in music, film, art and clothing.

We are a creative company focused on providing our customers with the best possible service through innovation and a pride in all aspects of what we do. Our offices are shared with our sister company, Warp Records making it a creative, engaging and dynamic environment. We want to work with people who are passionate about everything they do and love music, technology, art and culture.

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